FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang
FOKUS (Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang) adalah Jurnal Ilmiah yang didedikasikan untuk mempublikasikan dan menyebarluaskan hasil penelitian, inovasi, dan pengembangan di bidang Ilmu Administrasi yaitu Adminitrasi Publik dan Administrasi Bisnis yang diterbitkan oleh Fakultas Ilmu Sosial dan Ilmu Politik Universitas Kapuas Sintang. FOKUS terbit 2 kali dalam setahun (Maret dan September) dengan e-ISSN 2599-3518 (online) dan p-ISSN 1693-0762 (print). FOKUS memuat artikel dan karya ilmiah baik berupa hasil penelitian maupun non penelitian. FOKUS bertujuan untuk menyebarluaskan pemikiran atau gagasan konseptual dan hasil penelitian yang telah dicapai di bidang Ilmu Administrasi yaitu Administrasi Publik dan Administrasi Bisnis. FOKUS secara khusus menitikberatkan pada permasalahan pokok dalam pengembangan Ilmu Administrasi yaitu Administrasi Publik dan Administrasi Bisnis. Jurnal ini berfokus pada kajian teoritis dan praktis diantaranya ..:: Journal Identity ::.. Title FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang ISSN 2599-3518 (Online - Elektronik) Issue Frequency 2 times in 1 year, namely in Maret and September DOI Prefiks https://doi.org/10.51826 Indexing Google Scholar PKP Index, Garuda, ISJD Publisher Fakultas Ilmu Sosial dan Ilmu Politik (FOKUS) Website https://jurnal.unka.ac.id/index.php/fisip/index Editor in Chief Venny Adhita Octaviani, S.Pd.,M.M License Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
PERAN KELOMPOK GENERASI BERENCANA DALAM PENCEGAHAN PERKAWINAN USIA ANAK DI KECAMATAN SINTANG PADA DINAS KELUARGA BERENCANA PEMBERDAYAAN PEREMPUAN DAN PERLINDUNGAN ANAK KABUPATEN SINTANG
Abstract: The main topic of discussion is the Role of the Planning Generation Group in Preventing Child Marriage in Sintang District at the Family Planning Service, Women's Empowerment and Child Protection, Sintang Regency, wants to know, and describe the Role of the Planning Generation Group in Preventing Child Marriage in the Sintang District. This research method uses a qualitative descriptive research method. The subjects in this research are: 1). Head of the Family Planning Service for Women's Empowerment and Child Protection, Sintang Regency. 2). Head of the Apparatus and General Affairs Subdivision of the Family Planning Service for Women's Empowerment and Child Protection, Sintang Regency. 3). Planning Generation Group Personnel in Preventing Child Marriage in Sintang District 4). Community Elements in Sintang District. The data collection techniques are interviews, observations and documentation studies with data analysis using qualitative data analysis methods. The results of this research show that: The service mechanism; The service mechanism is instructed by the head of the department, passed on to the Head of Subdivision and Family Resilience Group, because GenRe is also under the Head of Youth Resilience Section down to GenRe at the Sintang Regency Family Planning, Women's Empowerment and Child Protection Service. Aspects of program outreach; through social media, such as Instagram, GenRe links and in conjunction with various activities initiated by the Sintang Regency Family Planning, Women's Empowerment and Child Protection Service. Implementation of activities; Implemented in high schools, sub-districts and villages in Sintang Regency where good communication and coordination had previously been carried out. Evaluation of activities; Evaluate the effectiveness of socialization and aspects of program implementation, namely the achievements of activities compared to the program. Achievement of the program in activities. The conclusion is that the role of the Planning Generation Group in preventing child marriage in Sintang District at the Sintang Regency Women's Empowerment and Child Protection Family Planning Service has been running well according to the available budget. Suggestion: The aspect of socialization and implementation needs to be done more massively. Keywords: Roles, Groups, Generations, Planning, Prevention, Marriage, Age, Child
Copyright (c) 2025 https://creativecommons.org/licenses/by-nc-sa/4.0
Dynamics of Agrarian Conflict in Indonesia : Causes and Impacts
Agrarian conflicts in Indonesia have become a chronic issue involving various sectors such as plantations, forestry, infrastructure, and property. In 2023, there were 241 recorded agrarian conflicts in Indonesia, involving the seizure of 638,188 hectares of land, which included agricultural areas, customary territories, fishing zones, and community settlements, affecting 135,608 households. Moreover, 110 conflicts resulted in 608 victims among land rights defenders due to repressive actions in agrarian conflict zones. These figures place Indonesia at the top of the list among six other Asian countries, including India, Cambodia, the Philippines, Bangladesh, and Nepal. The conflicts are not only caused by overlapping policies and land control by large corporations but also by maladministration practices and resource exploitation that neglect local community rights. The impacts of agrarian conflicts are extensive, encompassing social, economic, and cultural losses, as well as human rights violations. Furthermore, repressive actions by authorities and policy imbalances often exacerbate the situation. This study employs a descriptive qualitative approach with literature review methods to analyze the causes and impacts of agrarian conflicts. The findings highlight the need for a fair, inclusive, and sustainable approach through agrarian reform to address these issues and promote equitable economic distribution.
PERENCANAAN PEMBANGUNAN DESA DI DESA NANGA UNGAI KECAMATAN KAYAN HULU KABUPATEN SINTANG
Village development is the key to creating equitable welfare, reducing poverty, and supporting sustainable development. Well-planned, participatory, and sustainable village development is the key to creating a more just, prosperous, and competitive development. Village development planning is a critical first step to achieving effective and sustainable development goals. In Nanga Ungai Village, Village Development Planning has not been carried out optimally by the Village government, it occurs due to the lack of community participation in planning, the lack of capacity of the village government in preparing plans, budget limitations, and unclear development priorities. Based on these problems, the author is interested in answering these problems by trying to answer the formulation of the problem: How is Village Development Planning in Nanga Ungai Village, Kayan Hulu District, Sintang Regency? The purpose of this research is to make a description, description or painting systematically, factually, and accurately about the facts or phenomena being investigated. Then the method used, namely qualitative descriptive research method. The object of this research is Village Development Planning in Nanga Ungai Village, Kayan Hulu District, Sintang Regency. The informants of this study were 4 people, as the consideration that those selected met the criteria according to the research objectives. The results showed that Village Development Planning in Nanga Ungai Village was quite good, carried out in advance deliberations, mapping problems and objectives of activities, determining activity implementers, preparing work plans, and socializing activities. Village development is funded by the Village Budget. Participants in the Village Deliberation, namely the village government, Village Consultative Body, Village Community Institutions, and elements of the village community, are funded by the APBDes.
EFEKTIVITAS PROGRAM PEMBANGUNAN SALURAN IRIGASI SEBAGAI UPAYA PENINGKATAN KAPASITAS PERTANIAN DI KELURAHAN MARGODADI
Rural development is an effort to improve the welfare of village communities through various means such as developing the agricultural economy, developing appropriate technology, and developing infrastructure. The aim of this research is to analyze the effectiveness of the sustainable agricultural irrigation canal construction program in Margodadi Village. This research uses qualitative methods with data collection techniques of observation, interviews and literature study. This research refers to 4 aspects, namely accuracy of program targets, program socialization, program objectives, and program monitoring. Based on the results of the research that has been carried out, it was found that the four existing aspects show that the construction of irrigation canals in the Margodadi District shows significant effectiveness and has an effect on increasing agricultural capacity. It can be seen that this development program is right on target and well received by the community even though it has only been implemented in 10 of the 16 hamlets. The construction of the irrigation canal is being carried out in stages to ensure equitable development.
KEBERHASILAN PENGEMBANGAN DESA WISATA BATU LINTANG KABUPATEN KAPUAS HULU KALIMANTAN BARAT
The development of tourism villages in Indonesia is one of the important strategies in improving the regional economy and preserving local culture. Batu Lintang Village in Kapuas Hulu Regency, West Kalimantan, is one example of a village that has successfully developed into a leading tourist destination. This success was marked by winning first place in the Tourism Village Attractiveness category at the 2024 Anugerah Desa Wisata Indonesia (ADWI) event, after competing with more than 6,000 other tourism villages throughout Indonesia. As a tourist village, Batu Lintang Village offers a unique attraction, namely a combination of natural and cultural tourism. The Dayak Iban people who inhabit this village are known for their commitment to protecting the environment and maintaining ancestral traditions, such as the pristine betang houses in Sungai Utik Hamlet. In addition, the natural beauty around the village, including the customary forest and the presence of hornbills, makes this village potential for ecotourism development. The success of tourism village development is inseparable from various supporting factors, such as local community involvement, government support, and the right strategy in managing natural and cultural resources. Therefore, this research was conducted to understand more deeply how Batu Lintang Village achieved its success as a tourist village.
PENGARUH PELAYANAN DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN MOBIL DI PT TRI MANDIRI SELARAS CABANG SINTANG
This study uses quantitative research methods. In this study, the population is consumers who buy cars in 2023, totaling 420 people. The number of samples is 81 people. The variables in this study are two independent variables, namely X1 (Service), X2 (Price), and the dependent variable, namely Y (Purchase Decision). The measurement instrument in this study uses a Likert scale. Data collection techniques use questionnaires, observation and documentation. The data in this study will be processed and calculated using the SPSS program. In this study, validity tests, reliability tests, multiple linear regression hypothesis tests, partial tests (t tests), simultaneous tests (F tests), determination coefficient tests (r2) will be carried out. The results of this study indicate that the instruments used in variables X1, X2, Y are declared valid because r count> r table and are declared reliable because Cronbach Alpha (ɑ) variables X1 = 0.815, X2 = 0.765 and Y = 0.615 are greater than 0.6. The multiple linear regression hypothesis test obtained the regression equation results, namely Y = 3.655 + 0.007 + 0.825. The F test results of the hypothesis of variable X1 are Ho rejected and Ha accepted because f Count 522.157 > f Table 3.114 meaning that Service and Price together influence the Decision to Purchase a car at PT Tri Mandiri Selaras Sintang Branch. The T test produces variable X1 has a significance value of 0.627 > 0.05 and a t Count value of 0.488 < t Table 1.99085. So the hypothesis is Ho accepted and Ha rejected meaning that X1 does not affect Y (Purchase Decision) of cars at PT Tri Mandiri Selaras Sintang Branch. Variable X2 has a significance value of 001 < 0.05 and a t Count value of 31.58 > t Table 1.99085. So the hypothesis is Ho is rejected and Ha is accepted, meaning X2 (Price) has an effect on Y (Purchase Decision) of cars at PT Tri Mandiri Selaras Sintang Branch. The analysis of the determinant coefficient results in the R Square value = 0.931, meaning that the variables X1 (Service) and X2 (Price) have an effect on the variable Y (Purchase Decision) of 0.931 or 93.1% while the remaining 6.9% is influenced by other variables not examined in this study.
ANALISIS KUALITAS PELAYANAN PUBLIK DI KANTOR KECAMATAN SAPARUA TIMUR KABUPATEN MALUKU TENGAH
This study aims to analyze the implementation of public service principles at the Saparua Timur Sub-District Office in Central Maluku Regency. The main focus of this research is four public service principles: transparency, conditionality, participation, and equality of rights. The research used a descriptive qualitative approach, involving data collection through direct observation, interviews, and documentation. The findings show that the transparency principle is well implemented through clear communication of procedures and service fees to the public. However, challenges remain in improving service efficiency, particularly regarding service time. The conditional principle is applied through training programs for staff, but public understanding of procedures still needs improvement. The participation principle is reflected in efforts to involve the public in service processes, although their understanding of the procedures is limited. Finally, the equality principle is implemented by providing non-discriminatory services, although further socialization is needed to ensure the public understands their rights and obligations. Overall, while these principles have been well applied, improvements are needed in aspects such as service efficiency and public understanding. This study is expected to contribute to enhancing the quality of public services at the sub-district level.
SAMPAH SEBAGAI MASALAH SOSIAL DI KOTA SINTANG: PERSPEKTIF STRUKTURAL DAN KULTURAL
The waste problem in Sintang City reflects a complex social issue, involving interconnected structural and cultural factors. This study aims to analyze waste management issues in Sintang City through structural and cultural approaches and identify potential solutions that can be implemented. Using qualitative methods such as interviews, focus group discussions, and observations, the research finds that from a structural perspective, the main challenges include a lack of waste management infrastructure, suboptimal implementation of policies, and limited tripartite coordination between the government, community, and private sectors. Meanwhile, from a cultural perspective, low public awareness of the importance of waste management, a culture of consuming waste-generating products excessively, and the habit of littering pose significant barriers to creating a clean and healthy environment. Community-based approaches, such as environmental education, waste bank programs, and community group empowerment, can enhance public awareness and participation in waste management. The findings also indicate that the waste problem in Sintang City is not merely a technical issue but a social one that requires a holistic approach. Therefore, collaboration among adaptive policies, adequate infrastructure, and behavioral change within the community is key to establishing a sustainable waste management system.
PELAYANAN ADMINISTRASI INTERKATIF BERBASIS DIGITAL MASYARAKAT NAGARI AMPALU KECAMATAN LAREH SAGO HALABAN KABUPATEN LIMA PULUH KOTA
In the post-Covid 19 era, interactive digital-based public services are one of the efforts to overcome the limitations of direct public services for the convenience of the community after Covid and to keep up with the times. So that digital innovation is needed in public services to be effective and efficient, this study attempts to identify quality indicators and obstacles in the implementation of e-government in the post-Covid 19 IT era. The research method used in this study is the library research method. The study was conducted by collecting data through documentation techniques and online data searches, using content analysis techniques. Based on the results of the search, the author found that the use of e-government still requires consolidation and maturation in terms of service quality in terms of efficiency, trust, reliability, and community support. The implications of this study can be used as consideration and input for the government to improve the quality and innovation of digital-based public services. The recommendations in this study are that improvements are needed to the application server and government website, to carry out continuous socialization and require the readiness of solid and experienced human resources, especially in the field of technology. Keywords: Administrative Services, Interactive, Digital-based
UPAYA PERLINDUNGAN HUKUM BAGI ANAK PADA SATUAN RESERSE KRIMINAL KEPOLISIAN RESORT SINTANG
As a state apparatus that plays a role in maintaining public security and order, enforcing the law, and providing protection, shelter, and services to the community in order to maintain security in the jurisdiction of the Sintang Police Resort (Polres), the Sintang Police through the Women and Children Protection Unit of the Sintang Police Criminal Investigation Unit is obliged to provide legal protection for children. Efforts to protect children legally at the Sintang Police Criminal Investigation Unit are carried out through socialization and coordination with related agencies. Success in raising legal awareness of legal protection for children to the community requires an effective socialization strategy. As an agent that actively promotes legal protection for children, the PPA Unit of the Sintang Police Criminal Investigation Unit must have important resources in order to carry out its functions properly. These resources include: human resources, facilities and infrastructure along with budget. The conclusion of this study is that efforts to raise legal awareness of child protection for the community in the jurisdiction of the Sintang Police are still not optimal. Therefore, it is recommended that the quality and quantity of socialization be improved, both in terms of frequency and target coverage by improving the coordination function between related agencies. Furthermore, the PPA Unit of the Sintang Police Criminal Investigation Unit needs to have a special budget for outreach and socialization programs in order to build public legal awareness so that legal protection efforts for children do not only depend on initiatives from agencies outside the Police.
PENINGKATAN SUMBER DAYA APARATUR DESA NANGA TONGGOI KECAMATAN KAYAN HULU KABUPATEN SINTANG
Human resources, especially village officials, are an important indicator in assessing institutional work performance. Increasing village apparatus resources can be increased through various aspects of activities, namely education, training, work supervision. This research uses a qualitative approach with a descriptive analysis type of research. The results of this research are that increasing the quality of the resources of Nanga Tonggoi village officials has not been optimally carried out, especially from the aspect of formal education, where none of the village and BPD officials have graduated from bachelor's level, while from the training aspect it has been carried out according to the needs of the village government by attending every training from the district government and province. Supervision is carried out internally by the village head through coordination and evaluation meetings, external supervision by the BPD is carried out in order to provide recommendations for the results of supervision in improving village apparatus resources.
ANALISIS LINGKUNGAN KERJA PADA CREDIT UNION BINA MASYARAKAT (BIMA) KANTOR PUSAT SINTANG
The physical work environment includes the availability of supporting facilities and infrastructure, factors such as color, lighting, safety, and noise levels that contribute to employees' comfort at work. A comfortable work environment directly impacts employee performance, especially in completing assigned tasks. One way to improve employee performance is by creating a work environment that is comfortable, safe, conducive, and pleasant.In addition, the non-physical work environment encompasses social interactions in the workplace, including formal and informal relationships between superiors and subordinates, as well as among employees. These good relationships aim to foster harmonious collaboration to achieve organizational goals. A harmonious work relationship has already been established at CU Bima Headquarters in Sintang. Based on the research findings, several recommendations are provided. First, CU Bima Headquarters in Sintang is encouraged to regulate the use of music in the workplace to create a comfortable work atmosphere. Second, supervisors are advised to pay more attention to building relationships with subordinates and improving communication between employees and leaders, ensuring that work-related information is conveyed clearly and accurately.
PENGARUH E-WOM DAN PROMOSI MEDIA SOSIAL TERHADAP MINAT BELI ULANG PADA SHOPEE PADA MAHASISWA UNIVERSITAS KAPUAS SINTANG
This study aims to determine (1) The simultaneous effect of E-WOM and social media promotion on repurchase intention in Shopee, (2) The effect of E-WOM on repurchase intention at Shopee (3) The effect of Social Media Promotion on repurchase intention at Shopee. The sampling technique used in this research is non-probability sampling with purposive sampling technique. The data in this study were obtained by distributing questionnaires in the form of google forms about E-WOM, social media promotion, and repurchase intention which were distributed to 100 respondents. Data analysis techniques used in this study are descriptive analysis, classical assumption test, and multiple linear regression analysis supported by using the program multiple linear regression analysis supported by using the SPSS statistics 25.0. The results of this study indicate that: (1) E-WOM and social media promotions simultaneously affect repurchase intention at Shopee. (2) E-WOM affects repurchase intention at Shopee. (3) Social media promotion affects repurchase intention at Shopee.
PEMBERDAYAAN ANGGOTA KOPERASI SIMPAN PINJAM
Savings and Loan Cooperatives (SLC) play a significant role in increasing the economic income of communities as part of their mission to elevate people's livelihoods and eradicate poverty. The development of cooperatives focuses on improving member welfare based on the principles of by the members, for the members, and from the members. Member empowerment is carried out through education and training, which serve as one of the prerequisites for cooperative membership. Members are obligated to deposit funds in the form of share savings, which consist of principal and mandatory savings. Principal savings are made once during membership, while mandatory savings are paid monthly, with the amount determined through the Annual Members' Meeting. Additionally, cooperatives offer voluntary savings as non-share savings with an interest rate of 14% per year. Share savings cannot be withdrawn if they are being used as loan collateral, and they can only be withdrawn by the owner or through a proxy with a notarized power of attorney.The empowerment program encompasses various aspects of individual development, including increasing knowledge, skills, entrepreneurship, welfare, and moral responsibility, particularly in loan repayment. This study aims to analyze the empowerment and development of savings and loan cooperatives. The research employs a descriptive method with data collected through interviews and observations.The results show that empowering members of savings and loan cooperatives through education, training, and motivation can enhance their independence in improving their economy and income.
Health development has a positive relationship with improving the quality of human resources. A high level of health and nutritional status will increase productivity which in turn will increase the level of income or welfare of the community. Health development also has an important role for the government in alleviating poverty. In improving the quality of human resources and alleviating poverty, health development is one of the main components. The important role of health development can be seen from its contribution in improving the productivity and quality of life of future generations. One of the main issues in health development that has not been reached by low-income communities, both in urban and rural areas. The aim was to determine community access to health services by looking at influential factors, namely social, economic and geographical. The study used Descriptive Research Methods, with data collection techniques through interviews, observation and documentation studies. From the data obtained, data analysis is carried out which includes activities to organize data, categorize it, code it and then analyze it. The results showed that social, economic and geographical factors affect community access to health services. Keywords: Community Access, Health Services, Damp.
BUSINESS DEVELOPMENT STRATEGIES OF VILLAGE UNIT COOPERATIVES IN ENGKERSIK VILLAGE, SEKADAU HILIR SUB-DISTRICT SEKADAU DISTRICT
This study aims to analyze the development strategy of the Satrimas Village Unit Cooperative (KUD) in Engkersik Village, Sekadau Hilir District, Sekadau Regency. In determining its development strategy, cooperatives engaged in the savings and loan sector and other sectors such as trade must consider several important factors, including the amount of capital owned, cooperative products that have good market opportunities, and competitive product pricing. This research uses a qualitative approach with data collection methods through interviews, documentation studies, and observation. Aspects studied in the study include three main components, namely capital, products, and prices. The results showed that KUD Satrimas business capital sourced from member savings, residual income (SHU), and the results of capital investment from the oil palm plantation sector and other businesses. Products marketed include savings and loan services, transportation, and procurement, with marketing of palm oil FFB owned by plasma farmers who follow the market price of the buying company. Based on these findings, this study recommends that KUD Satrimas increase the variety of savings and loan products to provide more choices for members, which can indirectly increase the cooperative's capital. In addition, it is recommended to make investments by opening independent oil palm plantation land through cooperation between Satrimas KUD and local communities who have vacant land in the region.
COLLABORATIVE GOVERNANCE GUNA EFEKTIVITAS PEMERINTAHAN KELURAHAN SENGKUANG KECAMATAN SINTANG
Abstract: his study aims to analyse collaborative governance for government effectiveness in Sengkuang Village, Sintang District. By using qualitative descriptive method. The results showed that collaborative governance in Sengkuang Village has a positive impact on government effectiveness. The active involvement of the community, in this case community leaders, Karang Taruna, RT / RW and other parties, is certainly able to strengthen governance through village deliberations, meetings, and musrenbang as a commitment to the success of governance. The effectiveness and quality of public services help improve government efficiency and accountability to strengthen good and responsible governance. The importance of the role of collaborative governance in improving the effectiveness of village governance, as a collaboration that creates public trust in the village government. Keywords: Collaborative Governance, Government Effectiveness.
PENGARUH MEDIA SOSIAL TERHADAP LOYALITAS PELANGGAN USAHA MIKRO KECIL DAN MENENGAH (UMKM) DI KOTA SINTANG
This study aims to analyze the impact of social media-based marketing strategies on customer loyalty among Micro, Small, and Medium Enterprises (MSMEs) in Sintang City. In the digital era, social media has become a strategic marketing tool for MSMEs to reach consumers more broadly and efficiently. This research employs a quantitative approach using a survey method involving 150 MSME owners as respondents. Data were collected through questionnaires and analyzed using Simple linear regression techniques. The findings reveal that active use of social media platforms such as Facebook, Instagram, and WhatsApp significantly influences customer loyalty. Factors such as customer interaction, engaging content, and digital promotions are proven to enhance customer trust and commitment toward the products or services offered. Furthermore, the study highlights that consistent communication through social media plays a pivotal role in building long-term relationships with customers. The implications of this study underscore the importance of training and mentoring programs for MSME actors to optimize the use of social media as a marketing tool. With the right strategies, MSMEs in Sintang city can enhance their competitiveness and maintain customer loyalty amidst increasingly intense market competition
PARTISIPASI PEMILIH DALAM PEMILIHAN BUPATI DAN WAKIL BUPATI SINTANG TAHUN 2024
Abstract: This study is about voter participation in the 2024 Sintang Regent and Deputy Regent election. Voter participation in a democratic country is an important aspect for the implementation of the highest legitimate state power by the people (people's sovereignty), which is manifested in their involvement in the democratic party. The purpose of this study is to determine Voter Participation in the 2024 Sintang Regent and Deputy Regent Election. The research approach used in this study is a qualitative descriptive method with a literacy study. Researchers collect relevant information from various sources such as books, journals, news portals and social media. The information is then quoted, analyzed and summarized to become a complete research result. The results of the study show voter participation in the election of the Regent and Deputy Regent of Sintang Regency in 2024, the number of voters in the Permanent Voter List (DPT) is 320,813 voters and the number of voters is 256,767 voters. Keywords: Participation, Voters, Election of Regent and Deputy Regent.
KINERJA PEGAWAI NEGERI SIPIL PADA SATUAN POLISI PAMONG PRAJA DI KABUPATEN SINTANG
Abstract: Performance is a very important and fundamental thing for Civil Servants in carrying out their duties and is an obligation that has been given to them. Without high discipline and awareness from employees, the tasks carried out will not be completed properly and smoothly, which in the end the organization's goals will not be achieved. Based on the results of research related to the discipline of working hours for Civil Servants in the Melawi Regency Government, the legal provisions that serve as guidelines in determining working days and hours are the Melawi Regent Regulation Number 25 of 2011 concerning the Development of Civil Servant Discipline in the Melawi Regency Government, In the Melawi Regent Regulation Number 25 of 2011 concerning the Development of Civil Servant Discipline in the Melawi Regency Government, as stated in Article 3 paragraph 2. This study concludes that the Melawi Regency Civil Service Police Unit has shown good discipline in working hours, this can be seen from the indicators of discipline and consistency in carrying out duties and the regent's regulations regarding working hours for Civil Servants including Sat Pol PP. Suggestions or recommendations that can be formulated related to this research are that the government should be able to pay attention to Sat Pol PP, because of the large role and function of Sat Pol PP towards the discipline of all civil servants in the Melawi Regency Government.
PARTISIPASI MASYARAKAT DALAM PERENCANAAN PEMBANGUNAN DESA GERNIS JAYA KECAMATAN SEPAUK KABUPATEN SINTANG
Development planning is a systematic effort by various actors, both private government and other community groups at different levels. The performance of the existing development in Gernis Jaya Village, Sepauk District, is considered not to be in accordance with what the community expects in carrying out comprehensive physical development. This can be seen from the less than optimal performance of the Gernis Jaya village head in preparing a work program to improve the infrastructure of Gernis Jaya Village, the development carried out by the village head was only partial so it was uneven, and the low capacity of the village head so that development did not go according to plan. The implementation of physical development by the Gernis Jaya village head has not gone well. This is proven by the existence of obstacles experienced by the village head, namely the lack of budget to carry out development, the low competence of the village head so that the development process is not going well and the low level of community awareness to build the village together in mutual cooperation. The efforts that have been made to overcome these obstacles, namely making a budget proposal plan to carry out development in stages, conducting evaluations of the performance of the village head and holding counseling or socialization related to development carried out by the village head to the community, therefore that The process of implementing physical development by the village head can run if it is supported by all important elements such as government officials and the community. With the efforts made by the village head, the obstacles that occur to physical development can be minimized.
JENTAWANG HILIR VILLAGE DEVELOPMENT COMMUNICATION KETUNGAU HILIR SUB-DISTRICT
Pokok permasalahan yang dikaji dalam penelitian ini adalah Komunikasi Pembangunan Desa Jentawang Hilir Kecamatan Ketungau Hilir. Tujuan yang ingin dicapai dalam penelitian ini adalah mengetahui, mendeskripsikan dan menganalisis Komunikasi Pembangunan Desa Jentawang Hilir Kecamatan Ketungau Hilir. Metode penelitian ini menggunakan penelitian peskriptif kualitatif dengan Teknik penelitian yang digunakan dalam pengumpulan data adalah observasi, wawancara dan studi dokumentasi dengan analisis data menggunakan metode analisis deskriptif. Komunikasi Pembangunan dilakukan dengan komunikasi formal yang lebih mengarahkan komunikasi vertical, horizontal dan diagonal dan didukung dengan papan pengumuman dan belum memiliki media komunikasi dalam bentuk koran dan radio. Serta Media Komunikasi dengan menggunakan papan pengumuman yang ada di kantor desa serta masyarakat juga mendengarkan rodio dan membaca koran, Yang dilaku lebih fokus pada proses untuk menyamaan persepsi untuk menjalankan, koordinasi yang dilakukan adalah koordinasi antar pribadi yakni Koordinasi yang penerapannya antara pribadi/individu dalam usaha menyampaikan informasi yang dimaksudkan untuk mencapai kesamaan pengertian, sehingga dengan demikian dapat tercapai keinginan bersama.
STRATEGI PENINGKATAN KAPASITAS APARATUR DALAM MENGOPTIMALKAN PELAYANAN PUBLIK
Capacity building of local government apparatus is a strategic step in facing increasingly complex public service challenges. A competent and professional apparatus is needed to support responsive, transparent, and quality services. This research aims to explore strategies to increase the capacity of the apparatus through training approaches, bureaucratic reform, utilisation of information and communication technology, and multi-stakeholder collaboration. The research method used is qualitative with a descriptive approach, involving in-depth interviews, documentation studies, and observation. The results show that competency-based training programmes, adaptive bureaucratic reforms, digital infrastructure development, and participatory approaches are key factors in improving apparatus capacity. However, challenges such as budget constraints, resistance to change, and competency gaps between agencies are still obstacles that need to be overcome. This study recommends the importance of consistent policy support, strengthening cross-sectoral cooperation, and periodic evaluation to ensure the sustainability of the apparatus capacity building programme. With the right strategy, it is expected that optimal public services and good governance can be achieved.
ANALISIS STRATEGI PEMASARAN PERUMAHAN BERBASIS KEBUTUHAN DAN PREFERENSI KONSUMEN
This research aims to describe and analyze housing marketing strategies based on consumer needs and preferences at Amora Land Property Sintang with the scope of marketing strategies based on consumer needs and preferences in purchasing housing. The method used is a descriptive method. The research results show that the marketing strategy at Amora Land Property Sintang Housing is based on consumer needs and preferences. This means that from building to selling housing, Amora Land Property follows market trends and what consumers need for homes today.
Handling of Complaints on Shipping Services by Public Relations of the Juanda Customs and Excise Type Middle Customs Office
The number of complaints about shipping services carried out by the Office of Supervision and Services of the Customs Madya Type (KPPBC TMP) Juanda has received special attention from the leadership because it affects the institution's image. In public relations, in this case, the Information Counseling and Services Section (P.L.I.) is required to solve the problem. The study aims to determine the role of KPPBC TMP Juanda Public Relations in handling complaints related to shipping services. The method used in this research is a qualitative method with a descriptive approach to describe how consumer complaints are responded to and managed by analyzing information and information from employees in charge of shipping goods services and employees assigned to the P.L.I. Section. Additional information was obtained from observing the agency's social media. The results showed that the dominant complaints came from migrant workers as senders or their families as recipients of goods. Complaints are submitted through official channels and social media and can be accessed by the public. The public relations of KPPBC TMP Juanda has planned and implemented many programs to solve this problem. However, the same complaints still occur because the shipment goods service users are not regular users. In addition, the public relations department also needed help in delivering information to all levels of society. Keywords: Complaints, Public Relations, Services, Bea & Cukai