PELAKSANAAN PELAYANAN UMUM DI KANTOR CAMAT

Authors

  • Kaja kaja Universitas Kapuas, Indonesia

DOI:

https://doi.org/10.51826/fokus.v22i1.1065

Keywords:

Implementation, service, service quality.

Abstract

According to the Republik of Indonesia’s Constitution, serving the community has become the duty of the government. Public, servants carry out this duty by providing services that are straightforward, certain, secure,transparent, efficient,ecomical, fair and timely in accordance with establishhed protocols. The purpose of this study is to outline and evaluate how public service are being implemented at the sub-district office. This study employed a descriptive qualitative methodology with two different data sets : perimary and secondary. The study’s findings demonstrate that service standards align with the primary responsibilities and activities of the public services divisions, including data and material gathering and task execution for the public servicec division.

Downloads

Download data is not yet available.

References

Amirin. 2000. Menyusun Rencana Penelitian. Jakarta: PT. Raja Grafindo Persada.

Atik Winarsih & Ratminto. 2010. Manajemen Pelayanan. Yogyakarta : Pustaka Pelajar,

Ashri, ET. 2003 Upaya Meningkatkan Kinerja Pelayanan Publik di Persaingan Bebas. Jakarta : Forum Inovasi UI.

Diamar, S. 2003. Berapa Catatan Kunci Dimensi Politik Pelayanan Publik. Jakarta : Forum Inovasi UI.

Ismail, Mohammad. 2003. Akuntabilitas Pelayanan Prima Dalam Kapasitas PNS sebagai Abdi Negara dan Abdi Masyarakat. Jakarta : Grasindo.

Published

04-03-2024

Citation Check