KINERJA PEGAWAI PEGADAIAN DI UNIT PEGADAIAN CABANG (UPC) PUTUSSIBAU

Kinerja. Pelayanan

Abstract

This study aims to determine the performance of Pegadaian employees at the Putussibau Branch
Pawnshop Unit (UPC) in providing services to the public. This research is expected to enrich the body of
research on Pegadaian employees' performance at the Putussibau Branch Pawnshop Unit (UPC) in
providing services to the public, and is expected to contribute to the Kapuas Hulu Regency Government in
particular. This study aims to analyze, describe, and explain in depth various aspects related to the
problems and efforts to improve Pegadaian employee service performance at the Putussibau Branch
Pawnshop Unit (UPC). This study refers to the characteristics of qualitative and descriptive research,
meaning that the researcher will conduct in-depth research on various aspects related to service. Several
research subjects have been identified as informants or data sources, including the Head of the Office and
staff at the office. The results indicate that the service performance of Pegadaian employees at the
Putussibau Branch Pawnshop Unit (UPC) in providing services to the public is quite good, as
demonstrated by the employees' commitment and sincerity in carrying out their duties and functions