KINERJA PELAYANAN PUBLIK DI KANTOR KECAMATAN PULAU HARUKU KABUPATEN MALUKU TENGAH

Abstract

Public service is one of the essential aspects of governance that plays a role in meeting the needs
of society. This study aims to analyze the performance of public services in the issuance of electronic ID
cards (e-KTP) at the District Office of Pulau Haruku, Central Maluku Regency. This research employs a
qualitative descriptive method, utilizing data collection techniques such as observation, interviews, and
documentation. The findings indicate that public service performance at the Pulau Haruku District Office
still faces several challenges, including limited infrastructure, a lack of skilled technical personnel, and an
administrative system that is not yet optimal. However, efforts to improve services continue through
enhancing staff competencies and providing more transparent information to the public. Based on the
research findings, it is recommended that the local government allocate a budget for improving service
infrastructure, increase training for service personnel, and accelerate the integration of digital systems to
enhance efficiency in e-KTP issuance. With these measures, it is expected that the quality of public services
in Pulau Haruku District can be optimized and meet the expectations of the community