KINERJA PELAYANAN PUBLIK DI KANTOR KECAMATAN SINTANG

unka jurnal

Abstract

Abstract: This study aims to determine and describe the Public Service Performance at the Sintang District Office, Sintang Regency. The results of this study indicate that in general the Public Service Performance at the Sintang District Office has been running well, related to clear Service Standards, ease of service and speed of service and supported by the quality of Human Resources seen from the employee status of 16 Civil Servants and 5 Honorary, Sintang District Office employees also apply ethical standards of smiles, greetings, greetings to the community. In addition, adequate facilities and infrastructure also contribute positively to improving public services at the Sintang District Office such as physical facilities in the form of additional computers, printers and fast internet services and building facilities such as the condition of the Office service room that is clean, comfortable and safe, and the place is not too close to the highway so as to reduce noise from vehicles. This study is also based on the 2023 public satisfaction index (IKM) report which received a value of 81.76%. bb. It can be concluded that the Public Service Performance at the Sintang District Office has been carried out well, which refers to its easy and straightforward service standards.However, services at the Sintang District Office are often delayed due to administrative delays from the public and the availability of the Sintang District Head at the office to sign documents. Therefore, the public is advised to pay more attention to their administrative completeness, and the Sintang District Office staff are advised to improve their quality, skills, and abilities so that the Sintang District Office can develop and progress further.

Keywords: Performance, Service, Public